Support
Frequently asked
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Free shipping on all orders over R1 000. Dispatched from Cape Town.
Which payment methods are accepted in the Online Shop?
We accept payments through Payfast and EFT.
How long will delivery take?
It depends on the area but generally between 3–5 working days.
How secure is shopping in the Online Shop? Is my data protected?
All payments are made through Payfast which is a trusted and secure online payment method in South Africa.
What exactly happens after ordering?
We pack your product right here in our office and have it delivered straight to you. You will receive an email to confirm your payment has been received before anything is dispatched.
Do I receive an invoice for my order?
Yes, you will receive an invoice via email as soon as the payment is received.
Where are you based, and when are you open?
Prime Park, Printers Way, Montague Gardens, Cape Town. We’re open Monday – Friday, 10 a.m. – 17:00 SAST.